Questions, answered.
Find the essentials about plans, setup and getting support.
How do I get started?
Choose a subscription plan and send your details. We will confirm your request and provide a payment link. Once payment is verified, you will receive access and setup instructions.
Can I try the service first?
Yes. Request a 24-hour free trial and tell us which device or app you use. The support team will help you get set up.
Which devices can I use?
Common options include Smart TVs, Firestick, Android boxes, Apple TV, phones and PCs. M3U, MAG and Xtream Codes access are supported. Tell us your device so we can confirm the right format.
Does support for multiple devices mean simultaneous viewing?
Device compatibility does not mean unlimited simultaneous connections. Please confirm the number of connections included with your plan before payment.
How do the bonus months work?
The 12-month package includes 6 extra months, giving 18 months in total. The 24-month package includes 12 extra months, giving 36 months in total.
How do I receive my payment link?
After you submit a request, the team sends payment instructions using the email or WhatsApp number you provide. Card details are never collected through our forms.
What if I need help with playback?
Contact support with your device, app and a short description of the problem. Please do not include your password. We can help check your setup.
Can I top up an existing reseller panel?
Yes. Choose a reseller credit package, select the top-up option and enter your existing panel username.
Do reseller credits expire?
The reseller packages shown here include credits with no expiration. Contact us if you need help understanding how credits are used.
How can I request a refund?
Contact support with the email used for your order, your order reference and a description of the issue. See the refund policy for the request process.
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