Terms of Use
Before you get started
Using the website
This website lets you explore subscription packages, request a trial and contact support. Submit accurate information and use the forms only for relevant requests.
Orders and payment
Sending a request does not complete a purchase or charge your card. The team confirms availability, your chosen package and payment instructions separately. Review the confirmed terms before paying.
Devices and access
Device compatibility and available quality depend on your player, device, connection and source content. Support for different devices does not include unlimited simultaneous connections. Confirm connection limits and any separate app fees before payment.
Responsible use
Keep account credentials private. Use services only where you have the rights and authorization to do so, and do not misuse support channels.
Reseller accounts
Before ordering, confirm how credits are used, panel compatibility and any conditions for custom DNS or sub-reseller accounts with the team.
Questions or problems
Contact support for clarification before ordering. Refund requests are handled through the refund request process.